Shipping policy
Order Processing
After payment confirmation, your order will be arranged for processing. Normal processing time takes 1–3 business days, weekends and public holidays excluded. When sales promotions happen, processing may take a little longer. We will send an email alert to you if there are major delays.
Shipping Options & Estimated Delivery
All packages are shipped from our United Kingdom warehouse.
- Express Shipping: Fixed cost £9.50 for orders below £50. Estimated delivery: 2–17 business days after dispatch.
- Standard Shipping: Free shipping for orders of £50 or more. Estimated delivery: 3–25 business days after dispatch.
Delivery times are estimations only. Customs inspection, remote destinations, bad weather and carrier backlog may cause delays. We cannot guarantee exact arrival dates.
Tracking
Once your parcel leaves our warehouse, a shipping confirmation email with your tracking number will be sent to you. Please wait up to 48 hours for the tracking information to sync and show updates on the carrier’s website.
Shipping Address
Please double-check your delivery address at checkout. Once shipped, we cannot change or redirect the package. We will not be liable for lost or returned parcels due to wrong, incomplete or outdated addresses provided by buyers.
Customs Fees
International shipments may generate import duties, taxes or customs clearance fees set by your local customs. These fees belong to the buyer and are not included in product prices or shipping fees. Please check your local import policy before ordering.
Claims for Damaged or Lost Parcels
If items arrive damaged, please contact us within 48 hours after delivery and provide clear photos of the package and damaged goods. If tracking shows delivered but you have not received your parcel, reach out to us within 21 days after dispatch, and we will start an investigation.